Source Job

• Own a portfolio of enterprise clients, building consultative relationships and driving adoption and value realization.
• Lead client health monitoring, renewals, and identify growth opportunities across assigned accounts.
• Work cross-functionally with Sales, Product, Support, and other teams to align client priorities with Rithum’s capabilities.

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

• Serve as a strategic advisor to enterprise healthcare customers, building relationships with C-suite executives and driving outcomes, adoption, and growth.
• Develop and execute account plans, lead executive business reviews, and identify improvement opportunities through data analysis.
• Collaborate with internal teams and facilitate stakeholder collaboration to advance care coordination and network performance.

PointClickCare is a leading healthcare technology company that provides software solutions for care coordination across acute, post-acute, and payer settings. With a focus on value-based care, the company serves a large enterprise client base and fosters a culture of innovation and customer partnership.

• Own retention, adoption, and growth for a portfolio of dedicated mid-market accounts.
• Build trusted relationships and lead strategic business reviews demonstrating ROI.
• Leverage AI to spot risks, uncover opportunities, and drive renewals and expansions.

OfficeSpace Software provides an AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a PE-backed, performance-driven company, they operate globally with a culture of trust, respect, growth, and impact.

• Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
• Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
• Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.

• Serve as executive relationship owner for strategic accounts, driving retention, revenue expansion, and value realization.
• Lead enterprise-level strategy and cross-functional orchestration to deliver measurable client outcomes.
• Identify and lead expansion opportunities, including cross-sell and upsell initiatives, while ensuring operational excellence.

Quantum Health is a privately-owned healthcare navigation organization, founded in 1999 and headquartered in Central Ohio. With a team of over 2,000 employees, they are committed to diversity and inclusion, aiming to make healthcare simpler and more effective, fostering a big-hearted, tech-savvy culture.

• Lead retention and expansion strategy for assigned accounts, collaborating with customer success and partnerships teams.
• Drive revenue retention to 95% or better and grow revenue through contract negotiations and upsell opportunities.
• Conduct market and competitive analysis, bringing client feedback to inform product direction and market fit.

Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.

• Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
• Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
• Act as a trusted advisor, own escalations, and advocate for customers internally.

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.

• Own the post-sale relationship and outcomes for enterprise accounts, from pilots to renewal and expansion.
• Drive pilot execution and implementation, ensuring customers reach fast time-to-value and strong adoption.
• Manage renewal and expansion strategies, proactively mitigating risk and identifying growth opportunities.

Opus Training is a company that transforms how the service industry develops their most valuable asset – their people. The company is growing and offers a remote-first culture with comprehensive benefits and a focus on customer success.

• Own the most complex, highest-ARR accounts by building quarterly account plans and multi-threaded relationships.
• Lead complex renewal negotiations and pricing migration conversations with executive credibility.
• Drive expansion from demonstrated value and use AI tools daily to prepare for customer conversations.

Workleap is a Montreal-based tech company providing software solutions for employee management. With over 15,000 companies worldwide, they offer products like Workleap Agent and ShareGate, fostering a builder culture with a focus on making simple, impactful products.

• Manage and grow a portfolio of high-value accounts, developing tailored strategies to help clients achieve their goals.
• Take ownership of clients throughout all phases of their relationship, including deployment, launch, optimization, expansion, and renewal.
• Proactively problem solve, identify growth opportunities, and collaborate cross-functionally to deliver customized solutions.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs launch consumer credit and identity monitoring products. As a remote-first company, it focuses on providing opportunities for high-performing individuals to have deep impact in the fast-growing fintech space.

• Full commercial accountability for retention, renewals, and expansion for top-tier enterprise accounts.
• Navigate large, siloed enterprise organizations to secure executive buy-in and drive program execution.
• Serve as the primary executive-facing leader, translating complex AI capabilities into compelling business-value narratives.

Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, MGM, and United. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

• Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
• Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
• Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.

Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.

• Own a portfolio of 20-30 large enterprise employer relationships.
• Drive retention, renewals, and risk mitigation strategies.
• Use engagement and ROI data to influence senior stakeholders.

Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.

• Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
• Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.

• Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
• Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
• Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.

1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.

• Own success and health for a portfolio of Automotive customers, driving adoption and mitigating churn.
• Partner with customers to maximize value, identify upsell and cross-sell opportunities, and secure renewals.
• Act as a trusted advisor and customer advocate, conducting check-ins and solving challenges proactively.

Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.

• Support the renewal lifecycle by monitoring contracts and preparing documentation.
• Utilize AI tools and CRM systems to streamline client communication and data management.
• Collaborate with Account Management to identify retention risks and growth opportunities.

Our partner operates in a growing SaaS environment, focusing on client success and account management. The team is collaborative and technology-focused, with a remote work culture and opportunities for professional growth.

• Manage client retention, growth, and successful onboarding of new clients.
• Oversee day-to-day account activities, program execution, and client reviews.
• Collaborate with internal teams to drive engagement and resolve issues.

Personify Health offers a personalized health platform that combines health plan administration, wellbeing solutions, and care navigation to improve outcomes. The company is mission-driven, values diverse perspectives, and supports employee wellbeing with professional development and comprehensive benefits.

• Own the customer's renewal, usage, and adoption of Kenect product features.
• Identify, strategize and execute account expansions, feature upsells and cross-sales.
• Deliver group and individual user informational and training sessions about Kenect features.

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. They are a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world.

• Act as a strategic advisor and growth partner to a portfolio of high-value customers, owning retention and expansion.
• Build multi-threaded relationships, drive account planning, and deliver quarterly business reviews.
• Leverage AI tools to enhance account planning, data analysis, and customer insights.

Spreedly is the world’s leading Open Payments Platform, providing infrastructure to connect to any payment gateway via a single API. Founded in 2007, the company has a culture of transparency, collaboration, and self-driven leadership, with a team of diverse, forward-thinking Spreedlings.