Source Job

• Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
• Develop and implement customer success plans to ensure measurable outcomes and retention.
• Analyze customer data to provide insights and drive product improvements.

Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.

• Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
• Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
• Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.

Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.

• Serve as a strong advocate for customers and end users, representing their needs within the organization.
• Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
• Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

• Build and maintain strategic relationships with C-suite executives in complex healthcare enterprises.
• Drive account growth through cross-selling, upselling, and accurate forecasting against revenue goals.
• Facilitate Quarterly Business Reviews and coordinate cross-functional teams to ensure customer success and retention.

symplr is revolutionizing healthcare operations with a platform that drives effective, efficient workflows and outcomes. They are a remote-first company with employees across the US, India, and the Netherlands, guided by values of teamwork, customer focus, and integrity.

• Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
• Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
• Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.

Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.

• Manage enterprise client relationships and drive outcomes through data-driven recommendations.
• Collaborate with cross-functional teams to ensure consistent delivery and client satisfaction.
• Own revenue targets including renewals and expansions, and mentor team members.

Wellnecity is a platform for high-performing health plans, helping self-insured employers, advisors, and vendors achieve cost savings and better outcomes. We are a fast-paced entrepreneurial company with a passionate team focused on data and healthcare innovation.

• Own and grow a focused portfolio of Pivotal's largest health system accounts, focusing on retention, expansion, and long-term partnership success.
• Serve as a trusted strategic advisor to revenue cycle leaders, translating complex billing and reimbursement workflows into measurable outcomes.
• Lead strategic account planning, develop playbooks, and act as the voice of the client to inform Product and Engineering.

Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.

• Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
• Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
• Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.

• Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
• Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
• Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.

Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Cultivate strong relationships with executive stakeholders to drive engagement and identify growth opportunities.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion.

• Partner with the Chief Customer Officer to shape and execute customer strategy, ensuring consistent engagement across investor/customer health plans.
• Lead the operating rhythm for the bi-weekly Customer Advisory Committee, including agenda development, executive communications, and follow-through.
• Track adoption, value, and insights related to medication contracting, supporting annual business and financial planning with customers.

Evio is a pharmacy solutions company founded by Blue Cross Blue Shield health plans to reform high-cost medication access, serving over 20 million members. With a team of six health plan owners and a culture emphasizing empathy, diversity, and transparency, Evio is a small, intentional organization focused on transformative initiatives.

• Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
• Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
• Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.

Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Own the success, retention, and growth of a portfolio of health plan clients.
• Lead recurring client meetings, executive business reviews, and performance discussions.
• Identify client risks, performance gaps, and emerging needs, and drive plans to address them.

Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.

• Maximize client satisfaction by analyzing data and implementing improvement plans.
• Develop strategies for client retention, engagement, and expansion.
• Build relationships with client partners to identify upselling opportunities.

Experian is a global data and technology company powering opportunities for people and businesses worldwide. They have 25,200 employees across 32 countries and foster a people-first, inclusive culture.

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
• Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
• Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities

Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.

• Utilize Press Ganey and client data assets to consult with healthcare stakeholders on experience improvement and growth.
• Partner with health plans and medical groups to conduct data analysis, interpretation, and process design to solve business problems.
• Manage client relationships, prepare deliverables including data analyses, training, and presentations, and coordinate project activities.

Press Ganey is a leading experience measurement, data analytics, and insights provider for complex industries, helping organizations improve the human experiences at the heart of their business. The company has world-class talent, a collaborative work ethic, and a passion for the work, earning trusted advisor status among the world's most recognized brands.

• Serve as a trusted advisor and primary customer advocate, building strong relationships.
• Lead customer onboarding, training, and adoption to ensure value realization.
• Proactively identify customer needs and partner with cross-functional teams to improve retention.

DrFirst empowers providers and patients through intelligent medication management solutions. They are a successful Healthcare IT company experiencing significant growth, with a collaborative culture of smart colleagues.

• Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
• Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
• Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.