Own the success, retention, and growth of a portfolio of health plan clients.
Lead recurring client meetings, executive business reviews, and performance discussions.
Identify client risks, performance gaps, and emerging needs, and drive plans to address them.
Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.
Lead seamless implementations and coordinate cross-functional go-lives.
Drive high-impact onboarding through launch strategies and engagement campaigns.
Own ongoing employer relationships as the strategic account owner.
We are building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges. We onboard 1,000 new patients daily, conduct 30,000 virtual visits per week, and are backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.
Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.
Manage a portfolio of 20–30 enterprise employer relationships to drive retention, renewals, and measurable customer value.
Analyze complex healthcare and customer-value data to diagnose account performance and develop proactive strategies.
Collaborate across sales, marketing, product, clinical, analytics, and operations teams to resolve customer challenges and strengthen partnerships.
Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.
Own and grow a focused portfolio of Pivotal's largest health system accounts, focusing on retention, expansion, and long-term partnership success.
Serve as a trusted strategic advisor to revenue cycle leaders, translating complex billing and reimbursement workflows into measurable outcomes.
Lead strategic account planning, develop playbooks, and act as the voice of the client to inform Product and Engineering.
Pivotal Health is a leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. It is an early-stage, scaling company with a collaborative, low-ego team culture.
Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.
Manage the client lifecycle across enterprise accounts to ensure retention and reduce churn.
Partner with clients and internal teams to drive value realization and quantify ROI.
Act as a business success expert, guiding clients on marketing best practices and program optimization.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content. Founded in 2005, the company is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia, and is recognized as a Great Place to Work in multiple countries.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Manage a book of accounts, drive renewals and expansions, and lead negotiation conversations.
Mentor junior team members and contribute to team strategy and process development.
Leverage data and CRM tools to inform client strategy and maintain accurate pipeline forecasting.
Committee for Children is a social enterprise dedicated to advancing children's well-being through developing essential human skills, best known for the Second Step® programs. They offer comprehensive benefits and foster an equitable, inclusive workplace culture with a focus on employee growth.
Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.
Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.
Own a portfolio of strategic accounts, setting account strategy and owning revenue targets in a fully remote role.
Manage complex client engagements by building executive-level relationships and identifying growth opportunities like cross-selling and upselling.
Work closely with delivery, technical, legal, and finance teams to ensure sustainable commitments and account growth.
Nortal is a technology services company that delivers complex solutions for enterprises and public sectors, focusing on digital transformation and AI. The company values autonomy, open communication, and diversity, and supports a close-knit remote team in LATAM with wellness and professional development resources.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Owns and executes strategic client plans for Xsolis' largest health system clients, including retention, renewal, and growth.
Serves as the primary strategic advisor to senior client leaders across clinical, operational, IT, finance, and managed care.
Leads cross-functional resources to drive value realization, product adoption, and long-term partnership success.
Xsolis is an AI-driven technology company reducing healthcare administrative waste by enabling collaboration between providers and payers. It is a fast-growing private company recognized on the Inc. 5000 and Deloitte Fast 500 lists, with a passionate culture.
Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
Build trusted relationships with executive sponsors and become a strategic advisor.
Use AI-powered platforms to monitor customer health, predict risk, and scale your impact.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Manage a portfolio of client accounts to drive net revenue retention and expansion.
Proactively identify and close upsell and cross-sell opportunities within existing accounts.
Lead onboarding, implementation, and business reviews to ensure measurable ROI.
Appointedd is a B2B SaaS company that provides an appointment scheduling and customer management platform. It is a growing company with a customer success-focused culture, emphasizing proactive revenue growth and client partnerships.
Manage post-sale success and retention of assigned clients as a trusted advisor to operational leadership.
Build client success plans, coordinate cross-functional teams, and drive resolution of escalated issues.
Identify product gaps and attrition risks, complete reporting, and support data activities for client goals.
SmithRx is a venture-backed health-tech company disrupting pharmacy benefit management with a modern drug acquisition platform. Since 2016, it has onboarded hundreds of thousands of members and fosters a mission-driven, collaborative culture.
Lead strategic reviews and resolve operational frictions for top US health insurance clients.
Build relationships with client leaders in Claims, Quality, and Member Experience.
Collaborate with sales to identify expansion opportunities and maintain high Net Promoter Scores.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our solutions are used in over 20 countries.
Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients, driving satisfaction and growth.
Develop client strategies that maximize platform adoption and commercial outcomes using analytics.
Champion customer needs internally and influence the Ostro product roadmap while managing complex projects.
Veeva Systems is a mission-driven cloud pioneer helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue and are legally bound as a public benefit corporation to balance customer, employee, society, and investor interests.