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ROLE OVERVIEW:
- This is a commercially-minded, growth-focused role at the heart of Appointedd's customer success engine.
- The Client Success Manager owns a portfolio of client accounts and is directly accountable for net revenue retention and expansion.
- You will operate as a trusted advisor to client stakeholders, identifying and closing growth opportunities.
CORE RESPONSIBILITIES:
- Build and own an account plan for each client, aligned to their commercial objectives.
- Lead business reviews that demonstrate measurable ROI and unlock further investment.
- Proactively identify and qualify expansion opportunities across product lines and user groups.
WHAT WE'RE LOOKING FOR:
- Commercial drive: you think like a revenue owner and are energized by closing expansion opportunities.
- Experience in a Client Success or Account Management role, ideally within a B2B SaaS environment.
- Strong communication and presence: you can lead client QBRs and product demos with confidence.
Appointedd
Appointedd is a B2B SaaS company that provides an appointment scheduling and customer management platform. It is a growing company with a customer success-focused culture, emphasizing proactive revenue growth and client partnerships.