Appointedd powers high-value customer moments for premium retail brands. Their platform supports complex booking, scheduling and in-store service journeys, driving real revenue impact. As they grow, they're enhancing their product team to ensure customers are well supported.
Act as the first point of contact for operational product tickets; answer day-to-day product questions clearly and confidently; provide live training to drive effective product adoption.
Propose, discuss, and support product solutions that maximize self-service; identify recurring patterns in tickets and queries; feed structured insights into the Product Manager.
Help customers use the product correctly and confidently, especially driving adoption of their exciting new Enterprise Management Console (EMC), which is revolutionizing how their clients use their software.