Source Job

• Lead the development and evolution of standardized product management processes, frameworks, and operating models.
• Guide product planning and portfolio governance across teams, ensuring consistent inputs, criteria, and visibility for decision‑making.
• Oversee operational execution rhythms across the product lifecycle, ensuring key deliverables, cross‑functional agreement, and launch readiness.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.

• Lead operational strategy and execution within the Documents & Onboarding Team.
• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.

Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Establish and maintain a single source of truth product roadmap.
• Design and orchestrate a standardized launch readiness process.
• Build and operate the system for aggregating field feedback into actionable signals.

TiDB provides a cloud-native, distributed SQL database for elastic scale and real-time analytics. They have a strong open-source community and an inclusive culture, drawing passionate and dedicated people to their company.

• Drive product discovery by interacting with customers.
• Contribute to product strategy for the core platform.
• Advocate for customer needs by understanding their challenges.

Dash0 is defining the future of observability with its OpenTelemetry-native platform. They focus on simplicity, AI, and transparent pricing to empower developers with better observability tools and cost control, fostering a collaborative and supportive team culture.

• Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
• Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
• Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.

• Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
• Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
• Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.

ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.

• Evolve our product strategy to improve how our post-sale experience delivers greater customer delight, retention, referral growth and cross-product adoption.
• Develop a deep understanding of both PolicyMe customers and internal customers - use this knowledge to build products and features that your users love.
• Lead the product team through the full product lifecycle: problem definition, discovery, solution design, scoping, execution, launch, and iteration

PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. They operate with a remote-first culture and are looking for ambitious yet humble humans to join their team.

• Manage a high volume of chat and email support inquiries with empathy, clarity, and speed.
• Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events.
• Guide clients through dashboard navigation, campaign setup, and complex feature usage.

Snappy is an all-in-one gifting company that helps spread joy and gratitude through gifting solutions for businesses and individuals. The company has received several awards for its workplace culture and is a trusted gifting and swag partner to over 43% of Fortune 100 companies.

• Collaborate with sales team to transition customers and maximize satisfaction.
• Onboard customers, maximize product adoption to accelerate business outcomes.
• Deliver value focused product training and education to customers.

They help product leaders and teams unlock their full potential and accelerate impact through AI. Dragonboat is a venture-backed, fast-growing SaaS startup making a splash in product management with a game-changing solution.

• Provide high quality support via email and phone to property managers and parking customers.
• Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
• Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.

Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.

• Develop a data-driven strategy to reduce inbound support cases.
• Design and launch proactive support programs, such as an early warning system for common data integration issues.
• Develop a scalable process for channeling insights from support interactions directly to Product and Engineering teams.

Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.

• Partner with Sales to support customer discovery and briefings.
• Lead onboarding, training, and operational readiness programs.
• Work closely with Product and Engineering to represent customer requirements.

LeoLabs is building the living map of activity in space. They use a global radar network and AI to monitor objects in low Earth orbit, protecting assets and ensuring safe operations.

• Provide professional technical support via WhatsApp, Email, and other channels.
• Investigate, reproduce, and resolve product-related issues.
• Partner with customers to ensure they successfully onboard and fully utilize new features.

Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.

• Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
• Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
• Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.

Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.

• Provide support to users experiencing product issues or seeking assistance.
• Troubleshoot software and platform-related problems reported by users.
• Document issues and resolutions within the product support ticketing system.

Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.

• Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.

Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.

• Help keep customers happy.
• Build automations and tooling to scale without drowning in tickets.
• Surface patterns and customer pain points.

Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.

• Ensure HubSpot pipeline is accurate and actionable.
• Drive a consistent, high-quality proposal/SOW process.
• Improve forecast visibility and sales execution.

Lazer Technologies is a digital product studio with 180+ senior engineers and designers. They have a strong community through regular events and offer competitive compensation.

• Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
• Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
• Translate what customers need into product development that hits the mark every time.

ServiceNow began in sunny San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Respond to customer inquiries via chat, email, and video calls
• Lead new customer onboarding and implementation
• Build strong, long term relationships with customers

Perfect Venue offers local restaurants an event management tool to help them compete with big chains, with plans to expand into a broader marketplace. The company values building a winning team and is committed to equal employment opportunities.