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About The Role:
- Provide high quality support via email and phone.
- Follow all established processes, policies, and legal requirements.
- Document actions, decisions, and outcomes on all tickets as needed.
Requirements:
- Experience in customer support, customer success, operations, or a related role.
- Proven ability to research, analyze, and resolve complex issues.
- Fluent in written English to communicate clearly with customers and teammates.
Early Expectations:
- Ensure our building operations processes are running smoothly.
- Assist with onboarding new customers and solve existing customers' problems.
- Understand every aspect of the Parkade product and how it works.
Parkade
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.