Keep the queue in check while finding at least two new templates to create.
Identify a gap in our documentation and submit a PR to fix it.
Tune up our Pylon implementation so we can report trends to the rest of the company.

Month 1:

Eliminate an entire category of tickets through docs, product changes, and/or automation.
Develop clear, data-backed opinions on the most painful product rough edges.

Month 3:

Know the support queue inside and out — if there are metrics, you track them.
If something can be automated, it is. If it can't, you've raised it with the right people and we've made a decision together.
Track community and support trends. Spot patterns before they become problems.

Kilo Code

Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.

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