Provide best-in-class service experience for our customers while working in a fast-paced start-up environment. Virtually assist customers across all channels (phone, chat, email, and social media) across a range of topics including: shipping and tracking, returns, product details, customer account information.
Respond to player inquiries via email with timely, professional, and effective resolutions, upholding standards of game integrity, compliance, and security. Perform detailed customer verifications and ensure compliance with regulatory requirements. Handle complex or escalated issues with professionalism and delivering excellent service. Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns. Follow established workflows and provide input on improving procedures to enhance customer satisfaction.