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Your Responsibilities:
- Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
- AI Go-to-Market Champion: Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
- Customer Voice Amplifier: Translate what customers need into product development that hits the mark every time.
Qualifications:
- 12+ years as a Product Manager, Program Manager, Product Owner, Consultant, or Analyst at a software product company.
- Customer Experience Visionary: You understand the customer journey landscape, the tools that shape it, and what it takes to build an AI-first culture.
- AI Fluency: Solid grasp of AI fundamentals, with hands-on knowledge of GenAI and LLMs.
ServiceNow
ServiceNow began in sunny San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.