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20 jobs similar to Customer Operations & Pre-Sales Enablement Manager

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Global Unlimited PTO

  • Participate in technical discussions with customers to gather requirements.
  • Convert customer needs and operational goals into clear requirements.
  • Perform basic-to-intermediate analysis of SSA datasets to support customer requests.

LeoLabs is building the living map of activity in space through their proprietary global radar network and AI-enabled analytics platform. They collect millions of measurements daily on objects in low Earth orbit, redefining global security, safety, and transparency in space to protect billions in assets.

US

  • Drive the unique Dragonfly sales cycle from initial interest to closed opportunities.
  • Secure invitations to participate in critical military exercises to prove operational capability in the field.
  • Work with Strategic Engagement Managers and Program Managers to grow our current operational footprint.

Research Innovations, Inc. (RII) develops cutting-edge software for the government and military. They utilize agile development practices and user-centered design to create innovative software solutions for complex real-world problems.

  • Act as the first point of contact for operational product tickets; answer day-to-day product questions clearly and confidently; provide live training to drive effective product adoption.
  • Propose, discuss, and support product solutions that maximize self-service; identify recurring patterns in tickets and queries; feed structured insights into the Product Manager.
  • Help customers use the product correctly and confidently, especially driving adoption of their exciting new Enterprise Management Console (EMC), which is revolutionizing how their clients use their software.

Appointedd powers high-value customer moments for premium retail brands. Their platform supports complex booking, scheduling and in-store service journeys, driving real revenue impact. As they grow, they're enhancing their product team to ensure customers are well supported.

US

  • Partner with regional Account Executives to support customer retention, renewals, and territory growth.
  • Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations.
  • Conduct virtual and on‑site customer onboarding, training, and account setup to ensure successful adoption.

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, they’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions.

Global Unlimited PTO

  • Drive capture, strategy, policy alignment, and technology transition across the civil and national security space ecosystems.
  • Advise senior executives and government leadership on space strategy, national security, acquisition priorities, and technology transition.
  • Lead the development and execution of space-related strategies spanning civil, defense, and international security domains.

LeoLabs is building the living map of activity in space. They use a global radar network and AI to monitor objects in low Earth orbit, protecting assets and ensuring safe operations.

Europe

  • Understand current product portfolio and success criteria
  • Work with Customer Success Managers to support trials, upsell and cross-sell
  • Plan and manage product proof of concept efforts

Recorded Future empowers over 1,900 clients worldwide with intelligence. With 1,000+ intelligence professionals, they embody high standards, practice inclusion, and act ethically.

$70,000–$90,000/yr
US

  • Analyze and refine end-to-end sales process to improve efficiency.
  • Assist in troubleshooting operational issues and propose changes to systems.
  • Create and update quotes, maintain pipeline in Salesforce, and audit data.

Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.

US

  • Prospect, qualify, and close new public safety customers within assigned territory
  • Manage multiple concurrent sales cycles with consistency and structure
  • Partner with Solutions Engineering for demonstrations and evaluations

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, they’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions.

$100,000–$120,000/yr
US Unlimited PTO

  • Showcase Echodyne’s products by performing on-site radar demonstrations.
  • Support the formation of customer and partner relationships.
  • Manage relationships with existing and potential customers and partners.

Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points.

Canada

  • Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
  • Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
  • Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle

Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.

Europe

  • Provide expert technical guidance to customers and sales peers regarding Armada’s products and services.
  • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings.
  • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers.

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. They're looking to bring on the most brilliant minds to help further their mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.

Global Unlimited PTO

  • Design and implement a zero-touch renewal process for the Digital segment.
  • Shift support-heavy tasks out of manual CSM workflows.
  • Launch automated adoption sequences that drives a 15% increase in product adoption.

MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.

North America

  • Support product sales as the technical, industry and domain expert
  • of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations
  • Develop client partner relationships

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They offer a cloud-based platform that connects people, systems, and processes to empower organizations to find smarter ways to work.

$148,000–$200,000/yr
US

  • Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics
  • Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.)
  • Translate customer workflows into realistic automation plans

Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities.

Global

  • Contribute to cross-CXS programs and standardization efforts.
  • Lead AI roadmap and transformation execution in his vertical.
  • Drive operational cadence of weekly, monthly and quarterly business reviews.

Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.

Japan

  • Develop the sales pipeline needed to achieve or exceed your sales targets and goals.
  • Prospect and develop business relationships, close sales, and manage customer expectations as the company grows.
  • Collaborate with the whole commercial organisation to foster close customer relationships based on trust and integrity.

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical information via a revolutionary cloud-based platform. They have a people-centric approach toward culture and community and they strive to iterate in a way that puts their team members first and prepares their company for growth.

North America Unlimited PTO

  • Manage executive-level engagements and collaborate with commercial, partnership, and product teams.
  • Surface key customer and partner insights and strengthen strategic relationships.
  • Help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations.

$110,825–$150,087/yr
US 7w PTO 12w maternity

  • Partner with customers to ensure effective onboarding and set strategies.
  • Train clients on maximizing the product suite and collaborate with support teams.
  • Identify upsell opportunities and ensure value is understood at an executive level.

Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.

$57,798–$87,882/yr
Canada

  • Partner with Enterprise, SE, and Channel leadership to define enablement priorities aligned to pipeline growth and revenue targets.
  • Design role-based onboarding for Enterprise AEs and Sales Engineers.
  • Build, maintain, and operationalize enterprise and channel sales playbooks (discovery, technical validation, POVs, business cases, executive alignment, competitive strategy)

Solink provides businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, Solink delivers clarity when it counts. They are growing rapidly.

US

  • Lead a team responsible for supporting the activation and adoption of the Parachute Health platform.
  • Partner with Implementation, Strategy, and Product teams to identify opportunities and build tools.
  • Ensure a best-in-class onboarding experience and shape future product strategy.

Parachute Health is transforming post-acute care through their digital ordering platform for medical equipment and supplies. They connect a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring patients get the life-saving products they need quickly and efficiently.