Principal - CX Services Business Operations

Granicus

Remote regions

Global

Benefits

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Essential Functions:

  • Contribute to cross-CXS programs and standardization efforts
  • Lead AI roadmap and transformation execution in his vertical
  • Drive operational cadence of weekly, monthly and quarterly business reviews

Knowledge/Skills/Abilities:

  • Analytical skills: Ability to identify patterns and trends in data.
  • Exceptional communication skills.
  • Operates with greater autonomy and is expected to lead initiatives

Experience/Credentials:

  • 10+ years in operations, program management, continuous and process improvement or strategy roles
  • Experience in either SaaS, Digital Agencies, or Professional Services
  • Proven experience coordinating large-scale, cross-functional efforts

Granicus

Granicus is a technology company transforming the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agency clients and over 300 million citizen subscribers, they offer cloud-based solutions for communications, website design, and more.

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