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Key Responsibilities:
- Design and manage the operating rhythm for the CX organization.
- Standardize reporting frameworks and executive materials.
- Translate strategic priorities into structured execution plans.
Lead and Grow:
- Lead and develop a team responsible for CX programs and operational strategy.
- Provide coaching, performance management, and development planning.
- Ensure clear ownership, prioritization, and measurable outcomes.
Drive Operational Excellence:
- Design, implement, and continuously improve scalable workflows, playbooks, governance models, and lifecycle processes.
- Establish operational frameworks that support onboarding, service delivery, customer engagement, risk management, and renewal enablement.
- Enhance efficiency, clarity, and consistency across post-GTM CX teams.
1Password
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.