Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Develop strategic plans to optimize efficiency and align business operations.
Lead cross-functional teams to drive the execution of key strategic initiatives.
Conduct thorough process analysis and propose innovative solutions.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure. They have surpassed $400M in ARR and are continuing to accelerate, teaming up with iconic partners and innovating the market-leading enterprise password manager.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Support day‑to‑day business operations and execution across regional delivery organizations.
Prepare, consolidate, and validate content for leadership meetings, including decks, reports, and executive summaries.
Analyze data using Excel and Power BI to generate insights and support leadership decision‑making.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington with a strong presence across the United States. We use technology as a tool to bridge the gap between strategy and execution, powered by our team's knowledge, skills, and expertise.
Orchestrate cross-functional execution across PLG Marketing, Product, and Customer Success, ensuring growth strategies are translated into clear plans, owners, and measurable outcomes.
Own business-level performance visibility for Campaign Monitor self-service, including revenue, bookings, customer growth, retention, and expansion metrics.
Lead weekly business reviews, quarterly planning, and cross-functional operating cadences to track progress, surface risks, and drive timely decision-making.
Marigold is a fast-growing marketing technology company that helps growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.
Driving operational excellence across the Customer Experience (CX) organization.
Shaping the rhythm of the business and aligning cross-functional teams.
Translating data into insight-driven decision-making.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Design and execute roadmap to decouple ticket volume from headcount.
Act as a strategic partner to internal stakeholders to ensure support requirements are integrated into the broader company roadmap.
Cultivate radical accountability and hold everyone to a high standard.
Aledade is a public benefit corporation that empowers independent primary care practices. Founded in 2014, they are the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Deliver the day to day operational activities that support the effectiveness of the Architecture and Design practice.
Provide line management to architecture team members, including regular one-to-one check-ins.
Maintain the practice’s workload tracker with accurate, up‑to‑date information.
NEC Software Solutions is part of global tech giant NEC Corporation, providing software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test the hearing of newborn babies. They have over 3,000 employees and supports public services.
Owns and evolves the Customer Success technology ecosystem.
Leads complex, cross-functional initiatives.
Ensures solutions remain effective.
Restaurant365 is a company offering enterprise cloud applications. They aim to provide solutions for the restaurant industry, but information about their size and culture was not provided in the job description.
Spearhead end-to-end research for "big bet" initiatives, leveraging AI to compress the discovery-to-insight cycle.
Scale organizational research capability by coaching Product Managers and Designers on high-speed methodologies.
Audit and re-engineer manual workflows using AI-driven automation tools to eliminate operational "drudge work."
Constant Contact empowers people everywhere to pursue their dreams by giving them all the help and tools they need to grow online. The company is energized by new challenges and new possibilities and dedicated to improving the quality of their product from a customer standpoint.
Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Redwood Software provides automation fabric solutions for mission-critical business processes. They empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Lead internal AI initiatives from concept through execution, including use case discovery, pilot coordination, rollout planning, and adoption tracking
Partner with Security, Legal, and GRC to support safe, responsible AI use, including policy alignment, tooling guardrails, and change management
Coordinate cross-functional stakeholders to evaluate AI tools and integrations that improve productivity and operational efficiency
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. They empower companies to practice better security and prove it with ease, with a kind and talented team; Vanta started in 2018.
Partner directly with OPM leadership to drive critical initiatives, creating executive-ready presentations and communications that inform product and go-to-market decisions
Pull, analyze, and visualize data using Tableau, PowerBI, and other analytics tools to surface insights on product performance, market trends, and adoption metrics
Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization
ServiceNow started in San Diego, California in 2004 and they transform how we work. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
RWS unlocks global understanding by growing the value of ideas, data, and content. They value every language and culture, celebrating difference, inclusivity, and diversity to make them strong.
Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.
Build and maintain centralized dashboards for CX functions.
Monitor and troubleshoot data issues across CX systems.
Partner with the CX Ops Manager to design reporting and analytics.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication and help teams send relevant messages using behavioral data.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.