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Key Strategic Responsibilities:
- Establish the operating cadence for the CX organization.
- Facilitate sales-focused discussions with Account Executives.
- Drive organizational alignment through structured communication.
Business Process Improvement:
- Maintain a centralized repository of business processes.
- Analyze workflows to identify opportunities for improvement.
- Partner with cross-functional teams to ensure process changes support efficiency.
Reporting & Executive Insights:
- Produce clear weekly, monthly, and quarterly business reporting.
- Deliver executive-level insights on risks and performance.
- Provide context and recommendations behind data trends.
PerfectServe
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!