Vertical Operations Manager
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- Accountable for defining operational product policy to support business performance and strategic needs.
- Collaborate closely with the cross-functional operations teams to troubleshoot performance variances.
- Accountable for customer experience KPIs.
Responsibilities:
- Work closely with the GM and MATs to determine operational policies.
- Develop and execute data-driven recommendations that improve our customer experience.
- Pro-actively use data analytics to identify trends, patterns, and areas for improvement.
Requirements:
- Relevant experience in operations, consulting, or at a startup.
- Strong investigative and critical thinking experience.
- Bachelor's degree in Business, Economics, or related field.
Super.com
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.