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Core Responsibilities:
- Coach Development
- Performance Management & KPIs
- Client Relationship Management
What You’ll Bring to the Table:
- Proven success in meeting and exceeding SLAs, KPIs, and client expectations
- Strong leadership skills with experience in coaching and developing managers/coaches
- Data-driven mindset with the ability to translate insights into strategy and action
Core Competencies:
- Advocates for the customer while balancing efficiency
- Aligns team goals with broader business objectives
- Focused on achieving measurable outcomes (CSAT, AHT, FCR, conversion rates)
Aventus
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.