You will play a critical role in ensuring the successful onboarding and implementation of our new clients leading a team of Implementation Managers. Your leadership will be pivotal in managing client escalations, fostering strong relationships, and ensuring our implementation processes contribute to rapid time-to-revenue and a positive client experience.

As the Patient Access Center Operations Director, you will ensure superior customer service and client satisfaction for a single high-profile customer. This role requires strategic leadership, financial oversight, and a deep understanding of contact center operations and outpatient clinic workflows. You will collaborate with providers, senior leadership, and cross-functional teams to align patient access strategies with organizational goals.

Own the overall success of a team of project managers overseeing our medium to large sized business accounts from Federal, State, and Local Government, Education and Healthcare industries. Provide oversight on active projects to ensure proper management of Statements of Work and delivery of commitments for up to six-figure services offerings while also maintaining compliance with company policies and SOX requirements. Grow the effectiveness of the project management team by refining operational metrics.