As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in North America region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.

This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication and provide comprehensive status reporting to the customer and NSC Global leadership. Ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives. Understanding and ability to create financial forecasts is needed.