Responsible for managing all service-related functions, including project planning, resource allocation, pre-sales support, and project monitoring and control. This role optimizes service operations and technology to ensure successful service delivery to clients while managing all company service personnel, processes, and initiatives. Address daily service operations issues and participate in budget management.

Lead a team of Associate Technical Account Managers (TAMs) focused on driving adoption and success across a large customer pool. Champion the voice of the customer within your region, highlighting successes and raising risks to internal teams. Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model.

Seeking a Senior Manager of Business Process Improvement & Operations to own and optimize our service delivery operations and vendor partnerships. This role is critical in driving efficiency, accountability, and performance of our back-office operations in India and across global third-party vendors while partnering cross-functionally to improve end-to-end service delivery. You’ll be an operational leader who can both envision and execute sustainable process improvements.

Take on the responsibility for the operational and commercial success of a portfolio of managed services engagements, managing premium tier engagements, and acting as the primary point of contact for operational matters. This role requires a strong focus on meeting service level agreements, client satisfaction, and adherence to delivery standards and best practices, with at least 3 years of experience in delivering, supporting, and maintaining low-code applications or intelligent automation solutions.