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Role Overview:
- Lead operational strategy and planning, including budgeting, staffing, resource allocation, and change management.
- Ensure Client Management services align with organizational priorities and business objectives.
- Provide strategic direction for operational systems, processes, and services to support efficient delivery.
Key Responsibilities:
- Drive workflow implementation and adoption of technical systems and processes.
- Evaluate enterprise technology solutions for improvement and modernization opportunities.
- Develop and maintain Service Level Agreements (SLAs) with monitoring processes.
Team Leadership:
- Manage and develop teams, fostering accountability, collaboration, and professional growth.
- Provide performance management, coaching, and support for employee development plans.
- Strengthen team engagement through monitoring satisfaction, retention, and performance indicators.
Operational Excellence:
- Monitor service delivery performance, identify gaps, and provide actionable recommendations.
- Optimize processes and reduce costs by identifying administrative inefficiencies.
- Resolve operational issues by coordinating with departments and managing escalated inquiries.
Jobgether
Our partner is a healthcare services company focused on improving access to quality vision care. They offer a collaborative work environment emphasizing inclusion, teamwork, employee development, and professional growth.