Manager, CX Operations

Teton.ai

Remote regions

US

Salary range

$120,000–$145,000/yr

Benefits

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About the Role:

  • You will own how every new community goes from signature to go-live, making the journey predictable and easy for the customer.
  • This is a hands-on, high-ownership role where you start by running deployments yourself and build the processes and tools for scale.

Key Responsibilities:

  • Own the plan for every live deployment: timeline, milestones, risks, and status, stepping in personally when a site is at risk.
  • Design and own the CX operating system, including handoff criteria, tooling rollout, and a capacity model for scaling.
  • Lead enablement and change management across teams, creating documentation, training, and playbooks that drive adoption.

What We're Looking For:

  • 6+ years of hands-on project management with multi-site implementations, process design, and change management experience.
  • Experience in a startup or scale-up, with a track record of building structure through ambiguity and rapid growth.
  • A direct, transparent communicator who takes radical ownership and measures success by outcomes, not outputs.

Teton.ai

Teton builds a foundational data layer for point-of-care using real-time, multimodal AI to create digital twins of patients and care environments. As a fast-growing startup, we offer a steep learning curve and a hands-on environment where ownership and constant growth are expected.

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