Similar Jobs
See allDirector, Patient Experience
AffirmedRx
Global
Operations Management
Leadership
Quality Assurance
Director of Clinical Operations & Innovation
Devoted Medical
US
Operational Leadership
Data Analysis
Process Optimization
Director, Pharmacy Operations Strategy & Integration
Oscar Health
Atlanta, GA
Managed Care
PBM
Strategic Planning
Director, Workforce Management
Clover Health
US
Workforce Planning
Clinical Operations
Data Analysis
Vendor Operations Lead
Headway
US
Data Analysis
Process Improvement
Stakeholder Management
Operational Leadership and Management:
- Set Patient Experience operational priorities and lead day-to-day execution across functions.
- Lead, coach, and develop assigned managers and operational leaders.
- Develop and execute the Patient Experience operating plan and roadmap.
Workforce Planning and Capacity:
- Own patient experience workforce and capacity planning model.
- Develop staffing, resource, and budget recommendations.
- Lead operational readiness for new implementations and service changes.
Service Performance and Quality:
- Establish and manage operational KPIs and performance routines.
- Oversee quality assurance framework for patient interactions.
- Drive cross-functional process improvements and change adoption.
AffirmedRx
AffirmedRx improves healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is a growing organization committed to making pharmacy benefits easy and accessible, with a culture focused on doing what's right and improving lives.