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About the Role:
- Own patient-facing BPO partnerships and drive results at Headway.
- Shape the first experience patients have when seeking mental health care.
What You'll Do:
- Manage partner performance, track goals, and lead improvement initiatives.
- Be the main contact between BPO partners and internal teams.
- Use data to find root causes and build scalable processes.
Who You Are:
- 4+ years in CX operations with BPO management experience.
- Analytical, unflappable, and motivated by our mission.
Why Headway?:
- Help make mental health care accessible and affordable.
- Grow through open feedback and high autonomy.
Headway
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.