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About this role:
- Evolve CX service delivery, starting with BPO partnerships.
- Use data to recommend where support work should live.
Responsibilities:
- Lead transitions from scoping to stabilization.
- Build frameworks for service delivery decisions.
Candidate profile:
- 6+ years in CX ops or service delivery.
- Proven BPO transition and SQL experience.
Mercury
Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.