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About the role:
- Own the systems behind support team performance.
- Partner with BPO leadership and AI Lead.
What you'll do:
- Run knowledge base, training, QA, and reporting.
- Analyze CSAT, NPS, FCR, and AHT to drive fixes.
Compensation & perks:
- $100k-$110k base plus bonus and equity.
- Benefits, generous PTO, and free Grüns.
Grüns
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.