Similar Jobs
See allVendor Support Representative
O.R. TRAX
US
Jira
Confluence
Customer Support
Manager, Product Support
Fieldguide
Global
Customer Support
Team Management
Data Analysis
Customer Support Team Lead
Property Leads
US
Customer Support
Communication
Problem Solving
Email Customer Support Team Lead
Jobgether
US
Customer Support
Team Leadership
Zendesk
Billing Support Operations Manager
Rula
US
Customer Support
Leadership
Process Mapping
About the Role:
- Own the day-to-day running of a small support team serving pharma and device reps.
- Monitor the queue in real time, build SOPs, and enforce best practices.
What You'll Do:
- Run the floor, build the playbook, and set the standard for ticket handling and quality.
- Coach the team, handle escalations, and jump on tickets when volume or coverage gaps arise.
- Own the toolset, represent support in product conversations, and build training.
What We're Looking For:
- 3-5+ years in customer or technical support with team lead or shift lead experience.
- Process-minded, strong writer, and comfortable with real-time queue monitoring.
- Healthcare experience is a plus, but not required.
O.R. TRAX
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.