Similar Jobs
See allCustomer Support Manager
Jobgether
US
Customer Support
Leadership
Communication
Senior Support Operations Lead
Oura
US
Support Operations
Customer Experience
Process Improvement
Customer Support Manager
Tem
Global
Team Leadership
Automation
Senior Manager, Customer Operations
Partner Company
US
Leadership
Customer Operations
Data Analysis
Manager, Customer Support
OpenEd
US
Customer Support
Team Management
Data Analysis
About the Role:
- Lead Billing Support through its next phase of growth by driving change management and strengthening operating rigor.
- Turn operational and billing data into clear performance stories and recommendations for leadership.
- Diagnose root causes, influence cross-functional partners, and balance performance across multiple BPO vendors.
Required Qualifications:
- 5+ years of customer support experience in a high-volume ticketing or regulatory environment.
- 3+ years of people leadership guiding teams through ambiguity and change in billing support, healthcare operations, or customer operations.
- Expertise in process mapping, defining metrics like CSAT, AHT, and FTR, and building scalable workflows.
Benefits:
- Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA.
- Generous time-off policies with two company-wide shutdown weeks and paid parental leave.
- Home office stipend, monthly wellness stipend, and quarterly department stipend for team activities.
Rula
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.