Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Own the team's metrics including first response time, median time to close, and SLA adherence, coaching rather than reporting.
Build a 24-hour weekday coverage model from a 12-hour window, including shift design and hiring across US, London, and Seoul.
Stand up a formal QA process for support tickets, turning findings into coaching and process improvements.
Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce and capital markets. The company has raised over $125M from top investors, serves more than 50% of the top-100 CPA firms, and maintains a remote-first, inclusive, and supportive culture.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Oversee daily workflow, staffing coverage, and ticket distribution for the email support team.
Provide coaching, quality assurance, and escalation management to improve team performance and customer satisfaction.
Track KPIs, identify trends, and recommend process improvements to optimize efficiency.
This role is offered by a partner company through Jobgether, focusing on customer support in the e-commerce, health, and wellness space. The company emphasizes a fast-paced, fully remote environment where team members are supported through coaching and operational improvement.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Lead and mentor a large technical support team, fostering a collegial and results-driven environment.
Monitor and manage queues (calls, emails, cases, chats) to meet KPIs, and assist with reporting on service metrics.
Provide technical troubleshooting across phone, email, chat, and remote sessions, and manage support tickets in Salesforce.
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software for EMS agencies, fire departments, and hospitals, and serve thousands of customers across the US, Canada, and Northern Ireland.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead the customer support operation across both app users and enterprise partners, managing KPIs such as CSAT and response times.
Personally own enterprise customer onboarding and support, ensuring smooth license activations and timely issue resolution.
Partner with a Philippines-based managed service team to optimize workflows, maintain SOPs, and drive continuous improvement.
Watch Duty is a mission-driven nonprofit delivering real-time wildfire intelligence to residents, first responders, and critical infrastructure partners. They are a growing organization with a culture focused on public safety and data-driven decision-making.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Oversee the daily workflow and performance of the Email Customer Support team, ensuring coverage and SLA adherence.
Provide real-time coaching, feedback, and 1:1 support to team members, and handle escalated customer concerns.
Monitor KPIs such as response time, resolution rate, CSAT, and productivity to drive team improvement.
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
Own daily operational execution, SLA compliance, quality scores, and site performance across partner-managed queues.
Lead vendor huddles, performance reviews, and root cause analysis to drive continuous improvement.
Serve as primary operational point of contact for vendor leadership and align workforce planning with WFM.
Twilio is a cloud communications company that empowers developers to build personalized customer experiences through innovative APIs. With hundreds of thousands of business customers and a remote-first culture, Twilio fosters global inclusion and a collaborative team environment.
Lead day-to-day operations of Tier 1 and Tier 2 support teams.
Ensure responsive, consistent support within SLAs.
Monitor ticket queues, backlogs, and resolution times.
The company provides customer support services for its clients, operating fully virtually. The team is focused on delivering high-quality customer experiences and building high-performing teams.
Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Monitor system alerts and respond promptly to issues during assigned shifts.
Follow established troubleshooting protocols and execute actions based on flowcharts.
Maintain detailed logs and escalate issues to senior engineering staff as needed.
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.
Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.
Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
Own the support queue, set the standard for response and quality, and mentor support staff.
Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.
Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.