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What You’ll Be Responsible For:
- Lead day-to-day operations of Tier 1 and Tier 2 support teams.
- Ensure responsive, consistent support within SLAs.
- Monitor ticket queues, backlogs, and resolution times.
What We’re Looking For:
- Proven experience managing Customer Support teams.
- Strong KPI and SLA-driven environment experience.
- Excellent ticket management and workforce planning skills.
The Ideal Candidate:
- Confident people leader balancing customer experience and team development.
- Data-driven, solutions-focused, and comfortable in fast-paced environments.
Unknown Company
The company provides customer support services for its clients, operating fully virtually. The team is focused on delivering high-quality customer experiences and building high-performing teams.