Similar Jobs
See allDirector, Provider Enablement and Success
Interwell Health
US
Epic
Customer Success
Support Operations
Manager of Support & Education
Mural Health
US
Customer Support
Operations Management
Knowledge Management
Manager, Customer Support
PointClickCare
US
Leadership
Coaching
Performance Management
Manager, Customer Support
OpenEd
US
Customer Support
Team Management
Data Analysis
New Customer Solutions Team Manager
Scout Motors
US
Customer Support
Team Management
Coaching
What you'll do:
- Lead and coach Support Analysts on resolution quality, SLA performance, and customer communication.
- Oversee ticket triage, queue management, escalations, and onboarding.
- Partner with internal teams to improve workflows and knowledge resources.
What you'll need:
- 5+ years in customer support and 3+ years leading a frontline support team.
- Strong coaching, SLA management, and data-driven improvement skills.
- Technical aptitude with healthcare software and support tools.
What we value:
- Deep care for the people we serve and collaboration.
- Humility, joy, and delivering on promises.
- Diversity, equity, and inclusion across all teams.
Interwell Health
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.