Similar Jobs
See allProgram Manager
OpenRouter
US
Program Management
Strategy
Written Communication
Sr. Customer Success & Enablement Manager
Pinnacle
US
Stakeholder Management
AI Fluency
Process Automation
Senior Manager of Provider Experience
BetterHelp
US
People Management
Healthcare Operations
Process Improvement
Growth Operations Enablement Manager
Shift5
US
Sales Enablement
Go-to-Market Strategy
Cross-functional Collaboration
Partner Enablement Manager
Tekmetric
US
Partner Operations
Sales Enablement
Salesforce
Provider Enablement Strategy & Operations:
- Lead support, learning, and enablement operations across the customer lifecycle.
- Set operational goals, service standards, and success metrics aligned to customer outcomes.
- Drive improvements that increase team effectiveness and scalability.
Customer Success, Adoption & Onboarding:
- Own customer enablement outcomes including NPS, support SLA, and feature adoption.
- Partner with implementations to ensure new customers are trained and enabled.
- Develop programs to improve adoption of key workflows and best practices.
Voice of Customer & Continuous Improvement:
- Establish a Voice of Customer program incorporating feedback and metrics.
- Translate customer insights into recommendations for product and process improvements.
- Lead initiatives to reduce support volume and strengthen self-service capabilities.
Leadership & Cross-Functional Partnership:
- Lead, coach, and develop the Provider Enablement team.
- Build strong partnerships with Product, Development, Epic Applications, and others.
- Communicate trends and recommendations through regular reporting and business reviews.
Interwell Health
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They are a mission-driven organization committed to diversity, equity, and inclusion.