Senior Manager of Provider Experience

Team Leadership & Development:

• Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
• Provide strong people management, coaching, and support to drive team effectiveness.
• Foster a team culture grounded in accountability, adaptability, and cross-functional partnership.

Provider Experience & Incentive Initiatives:

• Lead initiatives aimed at improving the end-to-end provider experience and engagement.
• Partner cross-functionally to identify, scope, and transition provider-related work.
• Take a proactive, project-based approach to identifying organizational needs.

Systems & Workflow Optimization:

• Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management.
• Identify opportunities for process improvement and implement scalable solutions.
• Ensure seamless execution across provider support and internal coordination.