Own successful onboarding and expansion delivery across all customers
Lead executive-level escalation conversations
Hire, coach, and develop implementation managers and solutions architects
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.
Oversee client campaigns and monitor performance to ensure KPIs and SLAs are consistently achieved.
Coach and develop team leaders, providing mentorship and actionable feedback.
Identify and implement process improvements based on data and best practices to enhance service quality.
Aventus is a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry. The company values transparency, balance, and kindness.
Standardize concessions SOPs supporting daily operations and event execution
Translate executive priorities into field-ready operating procedures
Partner with regions to deploy, train, measure, and audit standards
Legends Global is a premier partner to live events, venues, and brands, delivering integrated premium services. With a network of 450 venues worldwide, they host 20,000 events and 165 million guests annually, fostering a culture of respect, collaboration, and bold action.