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Delivery Execution:
- Own successful onboarding and expansion delivery across all customers
- Directly step into complex or escalated implementations
- Establish clear implementation methodology and standards
Customer Leadership:
- Lead executive-level escalation conversations
- Restore confidence when projects go off track
- Translate technical limitations into business decisions customers can trust
Team & Partner Management:
- Hire, coach, and develop implementation managers and solutions architects
- Define what good looks like for delivery roles
- Manage implementation partners and hold them accountable to standards
GoodTime
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.