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Key Responsibilities:
- Lead and develop the onboarding team.
- Build strong relationships with each team member.
- Coach Specialists in daily behaviors that drive outcomes.
Build a scalable onboarding system:
- Create segmented onboarding motions for different customer types.
- Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths.
- Run a consistent team operating rhythm.
Minimum Qualifications:
- 3+ years in B2B SaaS onboarding, implementation, customer success, support leadership, or a closely related customer-facing role.
- Strong coaching fundamentals.
- Data fluency: you can define metrics, interpret trends, and build criteria for reporting.
MoeGo
MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.