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About the Role:
- Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
- Accountable for operational excellence through scalable processes, people leadership, and data-driven decision making.
- Partner across Clinical Operations, Technology, Product, Revenue Cycle, and Provider teams to improve patient interactions.
What You'll Own:
- Develop, coach, and retain a team of Heart Heroes and frontline managers.
- Own day-to-day operations, monitor KPIs, and implement process improvements.
- Champion a seamless patient experience across all touchpoints and ensure compliance with HIPAA.
How We Work:
- Small, lean team with outsized impact; value understandable, maintainable, right-sized solutions.
- Kanban-style flow, ship small testable increments, invest in tooling and observability.
- Remote-first, high-autonomy environment; collaborate directly with cross-functional stakeholders.
Heartbeat Health
Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.