Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
Own regional KPIs for the PCC function and drive corrective action when targets are missed.
Coach and develop the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans.

Workflow & Process Improvement:

Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners.
Use data and reporting tools to track performance trends and inform operational decisions.

Provider & Clinical Support:

Partner with providers to support key clinical-adjacent functions including patient intake, pre-visit preparation, scheduling, and post-visit follow-up.
Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed.
Identify and resolve recurring friction points between clinical and coordination workflows.

Form Health

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality care nationwide.

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