Manager, Care Operations

Key Responsibilities:

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels.
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards.
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on programs, insurance coverage, and care pathways.

Qualifications & Requirements:

• Proven experience in care coordination or operations roles in digital health, telehealth, or virtual care settings.
• Demonstrated ability to manage high-volume patient communication queues and maintain SLA performance.
• Experience with EHR systems and AI-assisted workflow or automation tools in a healthcare context.

Compensation & Benefits:

• Salary Range: Commensurate with experience, with annual bonus eligibility.
• Health Benefits: 90% employee premiums paid for medical, dental, and vision coverage.
• Time Off: Flexible PTO + paid holidays + 1 floating holiday.
• Retirement: Eligibility to contribute to 401(k).