Operations Manager

Role Overview:

• The Operations Manager is the central coordination point for patient billing, document management, and inbound support queries.
• This role sits at the intersection of patient experience and operational excellence in a fast-moving, pre-launch environment.

Key Responsibilities:

• Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness.
• Organize and maintain patient records, intake forms, and consent documents in full HIPAA compliance.
• Serve as first point of contact for patient queries across email and platform support channels.

Qualifications:

• 3+ years in operations management, medical administration, or comparable role.
• Excellent written and verbal English, with experience in cash-pay medical billing.
• Proficiency in Google Workspace, Microsoft Office, and EMR or telehealth platform tools.

Why Join:

• Competitive compensation and a founding-team environment where your work directly shapes the platform.
• Long-term, stable remote engagement with a purpose-driven, physician-led team.
• Ownership, autonomy, and the pace of a pre-launch platform with real momentum.