Source Job

• Lead execution and optimization of integrated clinical service operations across behavioral health, pharmacy, and nursing service lines.
• Oversee workforce planning, capacity management, and performance tracking against key clinical and operational metrics.
• Manage unit economics and translate growth strategies into operational roadmaps for new markets and payer partnerships.

Our partner is a mission-driven, high-growth healthcare organization focused on improving outcomes for complex patient populations through coordinated, value-based care. They operate in a fast-paced, remote-first environment with a strong focus on professional growth and cross-functional collaboration.

• Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
• Analyze key operational metrics and trends to identify risks and improvement opportunities.
• Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.

Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.

• Facilitate conversations and collaboration between interdisciplinary care teams to ensure a seamless patient experience.
• Support scheduling, make reminder calls, and handle operational tasks for the care coordination team.
• Answer patient calls, escalate issues, and request necessary documentation from patients and providers.

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They are a growing company with an interdisciplinary team that fosters an inclusive environment.

• Conduct high-volume telehealth intake appointments to assess patient goals and explain service offerings.
• Manage scheduling, lab orders, prescription logistics, and EHR maintenance for a fully remote care team.
• Drive patient engagement through strategic outreach, coaching, and issue resolution to ensure high satisfaction.

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce pain, and increase activity. The company is backed by leading investors including Andreessen Horowitz and Khosla Ventures and has a patient-centered care team.

• Coordinate patient billing, document management, and inbound support queries with accuracy and HIPAA compliance.
• Liaise with care operations and finance teams to resolve billing discrepancies and maintain patient records.
• Serve as first point of contact for patient queries, triaging clinical issues and maintaining resolution logs.

Sphere Health is a physician-led telehealth platform focused on patient experience and operational excellence. It operates in a pre-launch phase with a small, purpose-driven team aiming to transform how patients experience care.

• Manage AI agent deployment across CS tools, setting standards for governance, prompt quality, and performance monitoring.
• Own and optimize the CS tooling stack including Vitally, Salesforce, Zendesk, and Zapier, while maintaining CRM data integrity and reporting.
• Design processes to eliminate manual work, ensure compliance with HIPAA, and scale AI-driven workflows safely.

Redox accelerates healthcare transformation with useful data via its flexible interoperability platform, connecting and powering real-time healthcare data exchange. The company processes over 1.2 billion messages per month across a network of 12,000+ systems and organizations, including 100+ EHRs, and fosters a remote-first culture with a focus on innovation and diversity.

• Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
• Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
• Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.

• Manage a team of 6+ and serve as primary operations liaison for the clinical team.
• Develop and implement SOPs, manage quality assurance metrics, and handle escalated patient cases.
• Analyze data to inform decisions, support headcount planning, and represent Lyra with external organizations.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through an AI-powered platform.

• Serve as a key point of contact for patients, coordinating scheduling, insurance verification, and follow-up activities.
• Manage inbound and outbound calls, maintain accurate EMR records, and ensure HIPAA compliance.
• Communicate with patients, providers, and insurance companies to deliver high-quality, patient-centered care.

SnappyCX provides customer support and administrative services to various industries. They operate with a remote team and emphasize a fast-paced, healthcare-focused environment.

• Answer inbound and outbound patient calls professionally and schedule appointments.
• Verify insurance eligibility, assist with prior authorizations, and coordinate referrals.
• Maintain accurate patient records in SimplePractice EHR and ensure HIPAA compliance.

The client operates in the behavioral health space and is focused on delivering high-quality patient-centered care. SnappyCX is a remote staffing company that connects healthcare professionals with US-based clients.

• Coordinate care for adolescent and young adult patients, including outreach, chart scrubbing, and panel management.
• Provide medical assistant duties and support the care team with referrals, follow-ups, and documentation.
• Communicate with patients and families via phone, MyChart, and email to ensure compliance and care coordination.

Oregon Health & Science University is a public academic health center in Portland, Oregon, providing patient care, groundbreaking research, and training for healthcare professionals. It is the largest employer in Portland, operating hospitals and clinics across Oregon and Southwest Washington, and is committed to being an anti-racist, multicultural institution.

• Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
• Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
• Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.

Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.

• Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
• Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
• Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.

Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.

• Monitor a specific group of patients and support them in achieving short and long term health goals.
• Coordinate with providers to ensure patients' needs are met through remote monitoring technology.
• Manage patient onboarding, device setup, data management, and quality assurance for remote monitoring programs.

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers, caring for more than 200,000 patients statewide. Their mission is to help communities 'Live Better, Live Longer' through personalized healthcare, with a focus on preventing leading causes of death.

• Support operational delivery of clinical trial services including rater training, clinician network management, data management, and scale management.
• Process clinician forms, document data, schedule training video conferences, and manage hardware shipment logistics.
• Serve as point of contact for clinician/rater support and interact with site coordinators and CRAs for monitoring activities.

Cogstate advances brain health assessment with digital cognitive tools trusted by researchers and clinicians globally. With a global team of experts spanning psychology, data science, and operations, they have supported over 2,000 clinical trials in more than 150 countries, fostering a patient-first and collaborative culture.

• Manage daily patient lists to ensure 100% panel outreach and track team progress toward check-in goals.
• Process medical records, verify insurance eligibility, and coordinate care plans and referrals.
• Send appointment reminders, research community resources, and provide real-time support to Care Navigators.

Isaac Health improves brain health at the population level by providing access to specialty dementia care services. Since 2022, they have scaled across the US with support from leading healthcare investors and achieved high patient outcomes.

• Lead day-to-day communication for assigned health plan clients
• Manage requests and deliverables with tight tracking
• Coordinate outreach, scheduling, field ops, reporting

• Lead and develop a team of 10–12 operations professionals in a fully remote environment.
• Oversee operational execution, process optimization, and implementation of new programs.
• Drive talent management, compliance, and cross-functional project coordination.

Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Coordinate day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput.
• Manage intake logistics, insurance prior authorization tracking, and REMS-required documentation across multiple locations.
• Troubleshoot operational issues remotely in real time and support onboarding of new clinicians and partner sites.

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments. They have built a turnkey healthtech platform to expand access to Psychedelic-Assisted Psychotherapy, and are a fast-growing remote team.