Coordinate medical record retrieval, ensuring complete and timely submission of patient documentation for provider review
Prepare and process referrals to specialists and manage prior authorization requests in coordination with insurance payors
Virtually greet and room patients prior to telehealth appointments, confirming patient information and visit readiness
Synapticure is a patient and caregiver-founded company that provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. They are dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
Conduct high-volume telehealth intake appointments to assess patient goals and explain service offerings.
Manage scheduling, lab orders, prescription logistics, and EHR maintenance for a fully remote care team.
Drive patient engagement through strategic outreach, coaching, and issue resolution to ensure high satisfaction.
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce pain, and increase activity. The company is backed by leading investors including Andreessen Horowitz and Khosla Ventures and has a patient-centered care team.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Pulling, sorting, and analyzing data to determine member eligibility for the Population Health management Program.
Coordinating and providing care that is timely, effective, equitable, safe, and member-centric while following HMO processes.
Managing case assignments which includes outreach, documentation, monitoring for case progression, and case closure.
Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine. Guidehealth is a growing and innovative organization and employees are expected to adapt to evolving business needs.
Provide exceptional care, disease management and health education to patients.
Support goal setting for individual patients asynchronously to help them better manage their chronic conditions.
Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors.
Salvo Health is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. They bring multidisciplinary virtual care to patients at community specialty care practices. Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities.
Facilitate conversations and collaboration between interdisciplinary care teams to ensure a seamless patient experience.
Support scheduling, make reminder calls, and handle operational tasks for the care coordination team.
Answer patient calls, escalate issues, and request necessary documentation from patients and providers.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. They are a growing company with an interdisciplinary team that fosters an inclusive environment.
Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement.
Accurately track and document work on a variety of internal software tools and platforms.
Evry Health is on a mission to bring humanity to health insurance. They are a high-technology health plan that expands benefits, increases access and transparency, and features a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.
Manage daily hospital census of engaged members, reviewing alerts and updating information in the EMR system.
Communicate with hospital/discharge planners, notifying patients of WellBe's awareness of their hospitalization, and track admissions.
Engage in telephonic conversations with patients and families, explaining the WellBe program and aiming to schedule post-discharge appointments.
WellBe is pioneering a new way of healthcare that is revolutionizing the industry. They have a patient-focused environment that ensures patients can live a fulfilling life, offering growth and development opportunities across expanding markets and celebrating success globally.
Conduct patient enrollment, outreach, and engagement via text and phone to support chronic care management.
Ensure documentation and billing compliance according to Medicare CCM requirements.
Coordinate care transitions, referrals, and follow-up appointments with providers and patients.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. They are committed to improving patient outcomes and quality of life for kidney disease patients.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.
Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.
InStride Health aims to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. The company combines research-backed clinical care and innovative technology to eliminate the major problems with care today.
Completes telephonic outreach to engage and schedule patients for health assessments.
Maintains call targets and metrics to ensure program success and volume goals are met.
Provides patient education and coordinates appointments and resources as needed.
Lumeris empowers value-based care, making healthcare safer, more affordable and personalized for providers, patients, and payers. The company is an EEO/AA employer with a focus on growth and employee engagement in a fast-paced environment.
Build and maintain trust-based relationships with patients, providing longitudinal support and care coordination.
Screen patients for behavioral health symptoms and help them navigate services like therapy and psychiatry.
Use validated tools (PHQ-9, GAD-7) to monitor progress and adjust support strategies proactively.
Benchmark Health is a seed-stage, venture-backed public benefit corporation building a platform that connects people to behavioral health resources. Founded by serial entrepreneurs and psychiatrists, the company is a small startup with a mission to reimagine behavioral health at scale using AI.
Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
Support patients by answering questions, addressing concerns, and providing guidance.
Document interactions and maintain accurate records of patient outreach activities.
Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.
Conduct proactive patient outreach initiatives to identify and address quality gaps.
Collect quality data using various methods of data sourcing-EMR, claims, provider outreach.
Communicate quality performances, barriers and improvement strategies both internally and with customers.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.
Serve as primary coordinator for the Med-Psych Management Program, managing reports, member enrollment, and community resource databases.
Handle high-volume inbound communications and provide administrative support to ensure continuity of care.
Collaborate with internal teams and external partners to streamline workflows and act as a liaison between members and health plans.
Mindoula Health is a healthcare organization focused on behavioral health management, providing support through multidisciplinary teams and health plan partnerships. The company operates as part of a specialty population health management team with a culture that values collaboration and data-driven outcomes.
Process referrals to MTM team and schedule appointments for patients.
Provide phone support and document patient information in electronic health records.
Assist with prior authorizations and billing to help patients access affordable medications.
UnityPoint Health is a healthcare system providing medical services. It is recognized as a Top 150 Place to Work in Healthcare and offers a supportive culture for team members.
Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage.
Obtain and process authorizations for reorders, resolve patient issues, and ensure accurate reorder processing via phone and document processing.
Maintain patient documentation, insurance requirements, and company procedures with high confidentiality.
CCS is a strategic partner addressing America's healthcare challenges through intelligent chronic care management, focusing on diabetes and chronic conditions. Recognized as a Great Place to Work®, they support over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals.
Serve as the first point of contact, creating a welcoming experience for patients.
Partner with the branch team to coordinate timely equipment delivery and solutions.
Secure health plan authorizations, ensure compliance, and maximize patient health plan benefits.
Accendra Health simplifies healthcare by delivering care beyond traditional settings. They provide essential products and services, promoting health outside hospitals with brands like Apria and Byram Healthcare, aiming for personalized, long-term patient care.
Greets patients, family, and visitors courteously, providing information and arranging transportation as needed.
Registers patients by obtaining and verifying required information for the registration system in an expedient manner.
Acts as a preceptor for new hires, providing education and support while maintaining confidentiality of medical information.
Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences for patients and each other.