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• Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility.
• Communicates appropriately regarding changes in schedule or service delivery.
• Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve.

• Serve as a liaison between contracts, patients, patient families, and HHAs.
• Ensure effective communication and identify areas of concern.
• Support the delivery of high-quality care by completing required tasks.

SnappyCX connects experienced Patient Coordinators with its clients’ care teams. They focus on ensuring effective communication and supporting the delivery of high-quality care.

• Act as the first contact for new patients, discussing services with a supportive approach and coordinating patient/provider matching.
• Conduct insurance eligibility verification and update patient charts with benefit information like copay and deductible.
• Manage patient intake via phone, email, and text, schedule evaluations, and handle tasks like waitlist management and processing referrals.

Rivia Mind is a psychiatrist-owned mental health practice providing compassionate, science-based care through virtual and hybrid appointments across multiple US states. The company cultivates a collegial, growth-oriented culture rooted in shared values, curiosity, and authentic connection.

• Manage registration, scheduling, and rescheduling for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information.
• Receive, screen, and coordinate telephone calls from healthcare providers, and make outbound calls.

Luna Physical Therapy redefines physical therapy with technology and clinical models since 2018. With 25+ nationwide partners, we connect patients and providers through an intuitive & tech-enabled platform, removing barriers to care and delivering a better physical therapy experience.

• Serve as front-line support for the Patient Connection Center by scheduling complex and specialized procedures such as surgeries and coordinating multiple patient service resources.
• Utilize extensive customer-facing healthcare experience to preregister and schedule patients, requiring proficiency in handling detailed service coordination.
• Work within a call center environment from home, managing scheduling tasks for campaigns and interventional radiology procedures as part of the PRN team.

Piedmont Healthcare is a leading integrated healthcare system providing comprehensive medical services across its network of facilities. It operates as a large organization within the healthcare sector, emphasizing a patient-centered culture.

• Compiles daily schedules of clinical staff within the HCHB workflow.
• Assigns POD clinicians to patients with the direction of the Assistant Clinical Manager.
• Serves as a liaison between field staff, patients/clients, and POD personnel for care coordination.

Graham Healthcare Group designs business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies. The company is a subsidiary of Graham Holdings Company committed to radically changing the home care model.

• Serve as the first point of contact, creating a welcoming experience for patients.
• Partner with the branch team to coordinate timely equipment delivery and solutions.
• Secure health plan authorizations, ensure compliance, and maximize patient health plan benefits.

Accendra Health simplifies healthcare by delivering care beyond traditional settings. They provide essential products and services, promoting health outside hospitals with brands like Apria and Byram Healthcare, aiming for personalized, long-term patient care.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Manage daily hospital census of engaged members, reviewing alerts and updating information in the EMR system.
• Communicate with hospital/discharge planners, notifying patients of WellBe's awareness of their hospitalization, and track admissions.
• Engage in telephonic conversations with patients and families, explaining the WellBe program and aiming to schedule post-discharge appointments.

WellBe is pioneering a new way of healthcare that is revolutionizing the industry. They have a patient-focused environment that ensures patients can live a fulfilling life, offering growth and development opportunities across expanding markets and celebrating success globally.

• Answer inbound patient calls and support patients through phone, email, and text.
• Schedule and reschedule appointments accurately within the EMR system and verify insurance.
• Respond to patient questions related to appointments, billing, insurance, and clinic processes.

Metro Vein Centers specializes in state-of-the-art vein treatments, aiming to improve patients' quality of life. They have over 60 clinics across 7 states and maintain a high patient satisfaction score, fostering a compassionate and patient-first environment.

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Make welcome calls and assist members and patients with benefits and insurance information

Carenet Health pioneers advancements in healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive experiences and improving outcomes with human touch and data-driven technology.

• You'll spend your day reaching out to health plan members.
• You'll guide them toward scheduling their care assessments, and giving them the encouragement they need to take that next step.
• You'll be the reason someone gets the care they deserve.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. The company values expertise and dedication, fostering a supportive environment for its team members.

• Coordinate and schedule patient appointments to support timely access to Veteran care services.
• Manage electronic consults, provider orders, and follow-up actions within the electronic medical record system.
• Support administrative workflows related to patient care coordination and clinical documentation.

International SOS Government Medical Services supports coordinated Veteran healthcare delivery within a structured clinical environment. They operate in more than 90 countries, providing clinical care, emergency response, and healthcare support services across a wide range of care settings.

• Provide cross-line operational support across service lines.
• Answer client and caregiver calls and handle schedule changes.
• Review visit notes and execute recurring operations tasks.

Tandem Care delivers home care via Continuous Care, Targeted Care, and On Demand service lines. We value collaboration, communication, and clear expectations in our fully remote team that emphasizes quality of care.

• Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
• Support patients by answering questions, addressing concerns, and providing guidance.
• Document interactions and maintain accurate records of patient outreach activities.

Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.

• Conducts phone screens and clinical evaluations for patients and families seeking admission.
• Provides education, orientation, and motivation to engage patients and families in care.
• Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.

InStride Health delivers specialty anxiety and OCD care for kids, teens, young adults, and families. They combine research-backed clinical care and innovative technology to eliminate the major problems with care today. The company is focused on expanding access to insurance-based care to improve outcomes.

• The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling.
• This role educates clients on recommended veterinary services while conducting outreach through phone, text, and email to schedule appointments and follow up with clients.
• The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals.

Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization. Our goal is to make it easier for our practices at every step by providing business solutions, so that they can focus their energy on providing incredible care for animals.

• Plan, direct, and evaluate potential patients through assigned referral system.
• Establish consistent communication with admitting hospitals to ensure a best-in-class admission process for patients, families, and NPH team members.
• Build a positive relationship with physicians, physician office staff, and hospitals to help market facilities and their services.

NeuroPsychiatric Hospitals (NPH) is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. With locations in Indiana, Michigan, Texas, and Arizona, they’re expanding access to our unique model of care across the United States.

• Serve as the first point of contact for patients, managing incoming calls with professionalism.
• Conduct phone-based assessments to gather medical history and symptoms.
• Guide individuals to the most appropriate level of care or department.

Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians.

• Accurately answer calls from patients and schedule appointments.
• Prioritize patients’ health problems according to their urgency and escalate when necessary.
• Provide excellent customer service with enthusiasm and compassion.

Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States. Our team consists of gastroenterologists, surgeons, and health professionals who strive to provide outstanding medical care and an exceptional healthcare experience.