Summary:
- Serve as the first point of contact for patients.
- Manage incoming calls with professionalism and compassion.
- Conduct phone-based assessments to gather information.
Patient Assessment:
- Assess patients’ health concerns over the phone.
- Gather medical history, symptoms, and other data.
- Determine the appropriate level of care needed.
Communication:
- Relay messages between patients and healthcare teams.
- Collaborate with staff to ensure seamless communication.
Curana Health
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians.