Completes telephonic outreach to engage and schedule patients for health assessments.
Maintains call targets and metrics to ensure program success and volume goals are met.
Provides patient education and coordinates appointments and resources as needed.
Lumeris empowers value-based care, making healthcare safer, more affordable and personalized for providers, patients, and payers. The company is an EEO/AA employer with a focus on growth and employee engagement in a fast-paced environment.
You'll spend your day reaching out to health plan members.
You'll guide them toward scheduling their care assessments, and giving them the encouragement they need to take that next step.
You'll be the reason someone gets the care they deserve.
Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. The company values expertise and dedication, fostering a supportive environment for its team members.
Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
Support patients by answering questions, addressing concerns, and providing guidance.
Document interactions and maintain accurate records of patient outreach activities.
Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.
Perform outbound calls to engage patients about the benefits of Salvo’s program and tech-enabled services.
Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to onboard patients.
Assist patients in understanding the cost of the program, including insurance coverage and financial responsibilities.
Salvo Health offers virtual care to patients at community specialty care practices, focusing on chronic gut health and metabolic conditions. The company has raised a Series A investment round and aims to provide continuous, interdisciplinary wraparound care.
Process referrals to MTM team and schedule appointments for patients.
Provide phone support and document patient information in electronic health records.
Assist with prior authorizations and billing to help patients access affordable medications.
UnityPoint Health is a healthcare system providing medical services. It is recognized as a Top 150 Place to Work in Healthcare and offers a supportive culture for team members.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Conduct high-volume calls with patients, providers, and pharmacies using established protocols.
Collaborate with patients to remove barriers to medication adherence and escalate clinical barriers to a pharmacist.
Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.
Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Effectively handle all inbound support calls for affiliated Ophthalmology offices.
Answer new and existing patient inquiries and schedule/reschedule appointments.
Complete daily administrative tasks for the Call Center support team.
Vision Innovation Partners exists to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on their Shared Values – PATIENTS.
Communicate with patients via phone, email and text messaging.
Verify insurance and confirm appointment details.
Collaborate with internal teams to support a seamless patient experience.
Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve people’s quality of life. With over 60 clinics across 7 states and a Net Promoter Score (NPS) of 93, they deliver compassionate, results-driven care.
Answer high-volume inbound calls professionally, providing information and support with empathy.
Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
Screen calls for urgent/emergency needs (911) and accurately triage/route calls to nursing staff, providers, or relevant departments.
Heartland Women's Healthcare provides healthcare to its customers. They employ highly-qualified individuals and are an Equal Opportunity Employer that is committed to global diversity.
Enjoy making outbound calls and reaching out to patients, members, and customers
Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
Make welcome calls and assist members and patients with benefits and insurance information
Carenet Health pioneers advancements in healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive experiences and improving outcomes with human touch and data-driven technology.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Provide effective customer service to patients, internal departments, and other medical facilities and resolve customer complaints/concerns.
Demonstrate excellent telephone communication skills.
Enter data into the computer with proficiency and accuracy while talking with patients.
Bozeman Health is committed to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care. Their culture of excellence guides each employee to be a high performer, engage in transparent and timely communication.
Review and process patients’ enrollment forms for the Patient Assistance Program.
Assist patients on the phone with PAP program enrollment by verifying pre-screening and qualifying tasks.
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process.
CareTria aims to help patients access coverage for their prescribed medications. We provide telephone support and administrative functions. The company offers comprehensive benefits and is an Equal Opportunity Employer, indicating a commitment to a positive and inclusive work environment.
Answers incoming calls and resolves customer requests using Denver Health policies.
Screens and identifies customer requirements to take appropriate action.
Collects demographic, medical complaint, and insurance information for patient care.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system and 10 family health centers.
Answer inbound patient calls and support patients through phone, email, and text.
Schedule and reschedule appointments accurately within the EMR system and verify insurance.
Respond to patient questions related to appointments, billing, insurance, and clinic processes.
Metro Vein Centers specializes in state-of-the-art vein treatments, aiming to improve patients' quality of life. They have over 60 clinics across 7 states and maintain a high patient satisfaction score, fostering a compassionate and patient-first environment.
Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
Communicates with team members regarding schedule additions/changes.
Communicates with hospital staff and/or doctors regarding schedule additions/changes.
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
Serve as the primary contact for CM/UM programs and operational questions related to the MyCare Platform.
Build relationships with provider offices through outreach and timely follow-up, resolving issues within defined turnaround times.
Educate providers on submission requirements, documentation, timelines, and available CM/UM resources.
Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while improving health outcomes.