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What You'll Be Doing:

  • Build and maintain staffing forecasts using historical volume and AI deflection trends.
  • Create and manage agent schedules across voice and chat to meet SLA targets.
  • Monitor real-time adherence and make intraday adjustments to maintain coverage.

What You'll Bring:

  • 4+ years of experience in workforce management or contact center operations.
  • Hands-on experience with Zendesk, Intercom, and real-time queue management.
  • Strong analytical skills with proficiency in Excel, Google Sheets, or SQL.

Why You'll Love Working With Us:

  • Competitive base salaries and generous paid time off.
  • Comprehensive health benefits including Medical, Dental, Vision, and 100% premium coverage for employees.
  • 401(k) with 100% employer match up to 6%, plus wellness stipend and home office bonus.

Tekmetric

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.

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