Position Overview:
- Responsible for creating, maintaining, and optimizing staff schedules.
- Aligns workforce resources with forecasted demand, service goals, and business requirements.
- Ensures the operation has the right people in the right place at the right time.
What You'll Do:
- Build schedules that align with forecasted workload and staffing requirements.
- Maintain schedule data and ensure schedule updates are reflected correctly.
- Partner with forecasting to understand staffing requirements and volume trends.
What You'll Need:
- Experience in workforce management, contact center operations, and real-time analysis.
- Advanced proficiency in Microsoft Excel or Google Sheets.
- Strong analytical, verbal, and written communication skills.
Colibri Group
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.