Workforce Management Manager, Customer Support
Remote regions
CanadaBenefits
Unlimited PTO
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About the Role:
- Build the structure and operating rhythm for the workforce management function.
- Turn volume, handle time, and staffing data into clear operational plans.
What you'll do:
- Assess current WFM processes and improve forecasting and capacity models.
- Own scheduling and intraday management across multiple queues and channels.
What we offer:
- Flexible PTO and competitive pay.
- Premium benefits and continuous learning opportunities.
Fullscript
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.