Manage inbox for Contact Center inquiries including same-day schedule changes and absence management.
Perform intraday management to optimize coverage and adjust schedules in real-time for key performance indicators.
Collect and analyze staffing data to identify trends and recommend improvements for workforce optimization.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment.
Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Build and lead the operational engine behind the national clinician network, owning capacity planning strategy that translates demand into predictive staffing models.
Develop repeatable playbooks for state expansions, protect operational gross margins, and align clinician capacity with insurance credentialing and revenue cycle timelines.
Oversee forecasting and scheduling analysts, partner cross-functionally with marketing, partnerships, clinical, and operations leaders to align demand forecasts and scheduling priorities.
AnswersNow is trailblazing the future of autism therapy with an innovative virtual ABA therapy platform designed by clinicians. The company operates fully remote and is reshaping autism therapy to make it more immediate, accessible, and effective for families everywhere.
Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.
Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
Coach agents to improve knowledge, engagement, and sales performance.
Collaborate with Operations Manager and Supervisors to develop and execute daily improvement plans.
Monitor calls and provide feedback via calibrations, one-on-ones, and live side-by-sides.
TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, the company fosters a culture of inclusion and diversity.
Coach Agents/Representatives to improve knowledge, engage consumers, and enhance sales skills.
Collaborate with Operations Manager and site Supervisors to drive improved performance.
Actively monitor agents via live listen and recommend changes when necessary.
TP is a leading global provider of digital business services. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Manage complex provider roster creation, submission, and record reconciliation for multiple payers.
Oversee resolution of moderate-scope issues by prioritizing tasks and escalating issues with solutions.
Proactively identify areas for operational improvement and efficiency enhancement.
Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Support operational delivery of clinical trial services including rater training, clinician network management, data management, and scale management.
Process clinician forms, document data, schedule training video conferences, and manage hardware shipment logistics.
Serve as point of contact for clinician/rater support and interact with site coordinators and CRAs for monitoring activities.
Cogstate advances brain health assessment with digital cognitive tools trusted by researchers and clinicians globally. With a global team of experts spanning psychology, data science, and operations, they have supported over 2,000 clinical trials in more than 150 countries, fostering a patient-first and collaborative culture.