Coach Agents/Representatives to improve knowledge, engage consumers, and enhance sales skills.
Collaborate with Operations Manager and site Supervisors to drive improved performance.
Actively monitor agents via live listen and recommend changes when necessary.
TP is a leading global provider of digital business services. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Facilitate telephonic enrollment by presenting benefits and assisting prospects with completing enrollment.
Maintain knowledge of Medicare, Medi-Cal, and SCAN benefits through required certifications and training.
Initiate follow-up calls and manage prospect requests and CRM work lists to meet sales goals.
SCAN is a nonprofit health organization dedicated to keeping older adults healthy and independent. Serving over 500,000 people across six states with $8 billion in annual revenue, SCAN has a values-driven culture focused on compassion, innovation, and integrity.
Supervise call center staff and provide day-to-day supervision to communicators, implementing performance standards.
Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, compliance, and proper phone technique.
Analyze call metric and productivity reports, share analysis with leadership, and offer recommendations based on analysis.
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. We have a passionate, global workforce of over 7,000 experts in more than 20 countries and an exceptional, collaborative culture.
Make outbound calls to 80-100 prospective members daily to educate them on Thyme Care's free support services and encourage enrollment.
Build trusting relationships through active listening, document member needs, and obtain consent while escalating urgent issues.
Participate in coaching sessions to meet quality and productivity goals, with a focus on metrics and growth mindset.
Thyme Care is a market-leading value-based oncology care enabler, partnering with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. They combine high-touch human support with technology and AI, and are a tech-native organization fostering a culture of inclusion and diverse perspectives.
Handle inbound calls and warm leads, consulting customers on insurance needs and converting sales leads into policyholders.
Receive paid training, licensing in all 50 states, and a dynamic role directed at warm leads only.
Enjoy generous earning potential with base salary plus commission, comprehensive benefits, and flexible work arrangements.
Liberty Mutual Insurance is a Fortune 100 company providing protection for the unexpected with care. They are a large organization fostering an inclusive environment with Employee Resource Groups and comprehensive benefits.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Perform outbound calls to engage patients about the benefits of Salvo’s program and tech-enabled services.
Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to onboard patients.
Assist patients in understanding the cost of the program, including insurance coverage and financial responsibilities.
Salvo Health offers virtual care to patients at community specialty care practices, focusing on chronic gut health and metabolic conditions. The company has raised a Series A investment round and aims to provide continuous, interdisciplinary wraparound care.
Manage large amounts of incoming phone calls and identify customer needs to achieve satisfaction.
Build sustainable relationships through open and interactive communication, providing accurate information using the right methods.
Meet personal and team sales targets, call handling quotas, and keep accurate records of interactions.
A1 Garage Door Services provides garage door repair and installation services to residential and commercial customers. They emphasize a culture of ownership, reliability, and customer focus with internal promotion opportunities.
Lead a team of inside sales professionals to exceed sales goals.
Analyze market conditions and competitive positioning.
Manage team performance through coaching and training.
TDS Telecom connects people with high-speed internet, TV, and phone services. They focus on building fiber optic networks and serving over 1 million connections across urban, suburban, and rural areas in the U.S.
Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Completes telephonic outreach to engage and schedule patients for health assessments.
Maintains call targets and metrics to ensure program success and volume goals are met.
Provides patient education and coordinates appointments and resources as needed.
Lumeris empowers value-based care, making healthcare safer, more affordable and personalized for providers, patients, and payers. The company is an EEO/AA employer with a focus on growth and employee engagement in a fast-paced environment.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Lead the adoption and success of KCS practices across the organization through training, mentoring, and coaching teams.
Improve knowledge creation, reuse, and adoption by conducting regular coaching sessions and reviewing knowledge articles for quality.
Partner with sales and go-to-market teams to ensure new hires have accessible knowledge and support customer conversations.
Experian is a global data and technology company, powering opportunities for people and businesses around the world using data, analytics, and software. We are a FTSE 100 company with 23,300 employees across 32 countries, focused on inclusion, work/life balance, and development.
Serve as the first point of contact for prospective customers via the phone.
Demystify the industry jargon and make life insurance easy to understand.
Use a consultative sales approach to guide customers through the application process.
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. They have over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries efficiently.
Provide excellent customer service through active listening and proactive problem-solving, aiming to resolve issues on the first call.
Work towards obtaining and maintaining a Health Insurance license for the state of Texas while handling confidential customer information.
We are a global, digital business services company delivering advanced, digitally powered services to help the world's best brands streamline their business. With over 500,000 inspired employees speaking more than 300 languages, we provide global scale and local presence.
Contact patients for payments on outstanding balances.
Process account adjustments and establish payment plans.
Maintain confidentiality and adhere to HIPAA regulations.
AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs care. With over 1,400 team members, they care for more than 100,000 people across all 50 states.
Provide sales support for insurance clients by creating illustrations, sending compliance forms, and acting as a liaison between carriers and clients.
Handle outbound and inbound calls to resolve client service inquiries and problems with speed and composure.
Must have an active Life and Health license, be computer literate in Word and Excel, and possess strong communication skills.
Trusted Senior Specialists has served the senior market since 2005 by protecting their health, wealth, and well-being through insurance. The company is a proud member of the Integrity Family of Companies, part of a hyper-growth organization with a strong insurtech focus and a family-like culture.
Advise on insurance plan options, coverages, and pricing to meet customer needs.
Process new and amended enrollments while ensuring authentic customer experiences.
Navigate multiple systems with strong comprehension of program materials.
Concentrix is a global technology and services leader that powers the brands of the future, helping over 2000 of the world's best brands solve their toughest business challenges. They are a Fortune 500 company with an inclusive, award-winning culture and a team from over 70 countries.